IT Systems Trainer
Expertise: Support Services
Experience: Experienced
This is a unique opportunity for a talented individual to join Laurus as our first in-house Systems Trainer. You will have the opportunity to define the function and make it your own – we make innovative use of a wide range of systems that are critical to our commercial success. The importance of this role can only grow!
This is a newly created role reporting directly to the COO, ensuring our employees are equipped with the knowledge to use our systems in the most efficient, productive way. You will be supporting our team's use of our IT systems by identifying training needs, designing materials to meet these needs, and upholding Laurus' standards across the firm. Based in London, we are happy to hear from candidates looking to work remotely and flexibly, who are happy to be on site on a regular basis. If you’re great at what you do, we will make it work.
Bold, dynamic and growing rapidly, Laurus is the law firm that’s redefining the legal experience.
From our London offices in Farringdon, Aldgate and Clapham, we use a people-first approach, putting clients at the centre and building a professional, entrepreneurial culture from within.
We're on a mission to improve people's legal wellbeing, by providing them with high quality, simple and effective legal advice that is jargon-free and completed with the minimum of fuss.
Today we are building life-long relationships with our clients, standing by their side, placing our legal expertise at their fingertips – exactly when they need it. Our ambition is big. We want to transform the personal legal industry, and we need great people to make that happen.
- Become an expert user and trainer in all of Laurus’ core IT systems and software.
- Conduct IT skills gap analyses, design and deploy a training process to level-up all employees to pre-defined standards.
- Create and maintain educational resources, technical manuals, FAQs and training guides for core systems and software.
- Design and conduct role-specific training on the IT tools and systems each team uses daily.
- Design IT systems onboarding training plan and conduct for all new employees.
- Evaluate the effectiveness of each educational session and run a regular process of audit and improvement.
- Act as first-line non-technical support for employee queries on usage of IT systems and software.
- Maintain updated records of training delivered.
- Collaborate with our IT network provider to perform regular firm-wide training on system security.
- Work with software providers and existing process to create new user credentials and initiate setup on key systems for new joiners.
- Provide input into the procurement and development of new IT systems to support the future growth of the firm.
- Report on your findings, successes and challenges at a strategic level to the senior management team.